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Looking for a new project? Our client is currently looking for a Field Support Technician (m/f/d) in Erding. Description:
Position: Junior Field Support Technician
Experience: several years in similar position
Languages: Intermediate English level, spoken and written. Fluent to interact with international people.
Qualities: Good presence, educated/polite, being decisive, orderly/organized, communicative, teamwork.
Field Support Services
Software Maintenance and Support
IMACs: Installs, Moves and Changes
Hardware Maintenance & Support for servers and pc´s
Preparation of equipment in advance of disposals
Remote Hands for data center services
Tools: ITSIM, Assets M
Remote Hands Eyes for Network
Telecom Billing & invoicing
Training rooms preparation Set up image for PCs
Mobile Telephony services
Meeting rooms support (VC, Audio devices)
Operational Reporting (including ad-hoc requests)
Audio Video Conference support
VIP support Skills to manage SLAs and interact with VIP users
Any other tasks reasonably required by Customer
Experience and Qualifications:
Experience dealing with users and in-situ, phone and email support.
Mature and professional behavior in work environments located in clients´ offices, showing technical skills as well as abilities to handle difficult situations dealing with the final user
Advance technical knowledge on Windows 7, 8.1 and 10 environments.
Support Microsoft applications and services: Bitlocker, SCCM, Internet Explorer, Office Suite; and other specifics: Cisco Webex, Cisco Jabber, Cisco AnyConnect and Lotus Notes.
Installation and configuration of standard equipment: network reimage using Symantec Management Agent Server (Altiris).
Knowledge in the use of remote control and assistance tools.
Basic knowledge on the creation and management of users in Active Directory.
Register, modification and deletion of IP telephony via Cisco Call Manager or COMRA.
Administration of RSA Secure ID.
Knowledge on iOS devices, iPhone and iPad, and MDM systems.
Basic support for Cisco VideoConferencing systems.
Incident management with external vendors
Languages: Intermediate English level, spoken and written. Fluent to interact with international people. Qualities: Good presence, educated/polite, being decisive, orderly/organized, communicative, teamwork.
Contact: If this is of interest to you, please send us your CV (incl. all necessary contact details [name, address, telephone numbers, Email]) referring to the project name and relevant contact person. Please refrain from sending several attachments. We look forward to receiving your application.
We live diversity and equality of opportunity. That is why we enable equal participation for people with disabilities and encourage everyone to apply. All person related formulations in our job advertisements are considered to be gender neutral.
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