Summary MediaTek is the world's 4th largest global fabless semiconductor company, a market leader in chipset technology. We enable more than 2 billion consumer electronic products a year and we have market leading position in Smart TVs, Voice Assistant Devices (VAD), Android tablets, feature phones, Optical and Blu-ray DVD players, connectivity and multimedia devices and smartphones. The Role We're looking for an enthusiastic Field Applications Engineer to provide support to MediaTek's growing list of automotive customers in Germany, focusing on major car brands and their tier 1 suppliers. As an integral part of a new and growing team, the successful Field Applications Engineer will have an Embedded Linux Software background and will report into the European Customer Support Manager. This position represents a fantastic opportunity to shape the direction of customer support across the region at MediaTek and provides a real chance to make a difference and have a far-reaching impact. In addition to providing first-class technical support to our customers, this role will also provide crucial technical assistance to MediaTek's European Sales and Marketing team during their interactions with new and existing automotive customers. As MediaTek's Field Applications Engineer for the region you will also work closely with our technical support teams in Asia, to ensure successful and timely technical issue resolution. Location This position is located in Germany, working remotely from home. MediaTek and You MediaTek look for people with a great passion and work ethic, who have a broad set of technical skills and are ready to master new technologies and tackle some of industry's greatest challenges to positively impact billions of future users. From 4G and 5G smartphones, to tablets and digital television, MediaTek employees are changing the industry one innovative product after another. We pride ourselves on having an accomplished and successful global collaborative team culture and a competitive compensation and benefits package. We know that every employee makes important contributions, and that every employee is integral to our success.
Key Responsibilities • Provide technical software and system support • Understand customer technical queries and issues, provide initial analysis and solutions • Become the point of contact for telematics issues within the team • Collect, compile and track Europe customer technical issues and manage ongoing project progress, leveraging MediaTek's online customer support and CRM systems • Work with European Sales and Marketing team to provide expert technical support in customer interactions • Continual learning to support new areas within the Mediatek telematics offering The Person • Independent problem analysis and solving skills, especially under high pressure • "Customer first" pro-active and problem solving attitude, coupled with sensitivity to corporate business priorities and resourcing capabilities • Must be an independent self-starter, with excellent time and project management skills • Must have a good understanding of the challenges and associated business etiquette required when working with international and remote teams and customers. Experience working with/ for Asia-based companies an advantage. • Must be a confident and clear communicator and MediaTek 'evangelizer', with excellent written and oral communication skills in English • Ability and willingness to travel domestically and internationally, as required Desired Skills & Experience • Ideally MSc. qualified in Computer Science, Electrical Engineering (or similar), or with equivalent and relevant work experience in electrical, electronic or computer science fields • Experience working with Automotive Tier 1s and OEMs • Excellent C programming skills • Experience of cellular technologies - 2G, 3G, 4G and 5G, ideally with an automotive focus • Good knowledge of Linux / Automotive Grade Linux • Experience with Yocto Additional Beneficial Skills & Experience • V2X • 1000BASE-T1 • Wi-Fi • GNSS • Low power design, thermal and power management • CAN bus • TCP/IP networking • Software security and tamper proofing Competitive Salary Available Closing date: 17th May 2023